The Philippine Veterans Affairs Office (PVAO) signed a Memorandum-of-Agreement (MOA) with Partner Pension Servicing Financial Institutions on 24 May 2022 at the Armed Forces of the Philippines Commissioned Officers Club in Camp General Emilio Aguinaldo, Quezon City to renew their commitment for a safer and more efficient delivery of pension.
Since 2009, PVAO, with the help of its Partner Pension Servicing Financial Institutions, including the Armed Forces and Police Savings and Loans Association, Inc. (AFPSLAI), the Air Materiel Wing Savings and Loan Association Inc. (AMWSLAI), and the Composite Wing Savings and Loan Association, Inc. (CWSLAI), has implemented the Direct Remittance Pension Servicing System (DRPSS) that enabled the Agency to provide a fast, efficient, and secure delivery system of pension benefits to the veterans and pensioners.
Over the years, this partnership has proven to be a productive endeavor in the same vision to provide a competent and credible service to the veteran clientele.
PVAO Finance Division Chief, Mr. Ferdinand Palor welcomed everyone during the signing of the MOA and thanked the financial institutions for their support through the years, specifically the three co-principals: AFPSLAI Area Operations Head in Luzon, Mr. Joseph T. Macarilay; AMWSLAI Chairman Col. Thaddeus P. Estalilla PAF (Ret); and CWSLAI President Mr. Arthur T. Senosa.
The MOA signing was an opportunity to manifest the commitment of both PVAO and its partners to continuously provide means to improve the delivery of pension to Filipino veterans. As such, PVAO Administrator, Undersecretary Ernesto G. Carolina expressed his gratitude to AFPSLAI, AMWSLAI, and CWSLAI for the quality service they have provided. “Above all, we appreciate your sincerity and utmost care to our veterans and their families through the quality of service that you provide them,” Usec. Carolina said during his remarks.
Representatives of the Partner Pension Servicing Financial Institutions also expressed their unending support to PVAO in serving the nation’s veterans. “We assure that our veterans will be taken care of and we will give the best service we can offer,” AFPSLAI Area Operations Head in Luzon, Mr. Macarilay said.
Meanwhile, AMWSLAI Chairman Col. Estalilla said that the signing of the MOA is not only an example of the cooperation between PVAO and its financial institutions. He emphasized that the MOA “is also a clear indicator and manifestation of the commitment to provide our valued members, pensioners the accessibility and convenience of having their pensions release through the wide servicing network, especially at this most difficult times where movement is very much restricted.”
Through this MOA, PVAO and its partner financial institutions will be able to further enhance its services to its clients by capitalizing on emerging information and digital technology. This includes (1) data sharing on the list of validated pensioners, (2) the provision of space for a veteran information corner that can assist and update the veterans regarding PVAO services, programs and projects, (3) a centralized tagging of accounts to facilitate blocking and lifting of accounts, (4) improved system for pension liquidation, documentation and reporting to ensure compliance to COA requirements, and (5) the availability of online/digital banking services for pension accounts.
PVAO is grateful that this MOA will ensure a more secured and organized system that will solidify the credibility and integrity of its services, which in turn, will honor and uplift the lives of our veterans and their families.