DIVISION/OFFICESECTIONCUSTOMER CARE OFFICERCONTACT NUMBEREMAIL ADDRESS
CLAIMS DIVISIONCLAIMS PROCESSING SECTION

Acceptance of application such as Old Age, Death/Survivorship, Disability pensions, and Burial Assistance
Mr. Danilo AsuncionLandline: (+632) 8912-4774application.claims@pvao.gov.ph
CLAIMS DIVISIONAPPEALS & REVIEW SECTION

Processing of appeals on denied/disapproved claims and resumption of suspended pension
Mr. Salem Rangiris - For Appeals and Review;

Ms. Shirley Abordo - For Resumption
Landline: (+632) 8912-4760

Trunk line: 911-6001 local 5584 to 5585
appeals.claims@pvao.gov.ph
CLAIMS DIVISIONACCRUED/POSTHUMOUS CLAIMS PROCESSING SECTION

Processing of accrued/posthumous pension claims of compulsory/legal heirs of deceased veterans
Landline: (+632) 8912-4760
CLAIMS DIVISIONNON-PENSION CLAIMS PROCESSING SECTION

Processing of Educational Benefits, Billing and Veterans Hospitalization Program (VHP)
Mr. Mario Sulit - For Processing of EB;

Ms. Joeanne D. Jomalesa - For VHMCP;

Ms. Cristeta Enriquez - For Billing
Landline: (+632) 8352-8510

Trunk line: 911-6001 local 5596

Veterans Hospitalization and Medical Care Program - Mobile No: 0975-909-6329

Educational Benefits Program - Mobile No: 0975-909-6329
educationalbenefit.customercare@pvao.gov.ph,

hospitalizationbenefit.customercare@pvao.gov.ph
CLAIMS DIVISIONADMINISTRATIVE AND RECORDS MANAGEMENT SECTION

Adjudication (approval/disapproval) of pension claims
Ms. Maria Janice JaritoLandline: (+632) 8912-4760claims.customercare@pvao.gov.ph
CLAIMS DIVISIONFIELD SERVICE MANAGEMENT SECTIONMs. Isabelita B. EncienzoLandline: (+632) 8912-2175fsms.service@pvao.gov.ph
FINANCE DIVISIONBENEFITS PAYMENT SECTION

-Payment of regular pensions: OLD AGE, DEATH/SURVIVORSHIP, DISABILITY and TOTAL ADMINISTRATIVE DISABILITY
-Payment of non-pension benefits: EDUCATIONAL BENEFITS, BURIAL ASSISTANCE, etc.
-Payment of prior year arrearages/ back-pay for regular pensions
-Payment of current years arrears (suspended pensions)
-Information on Accrued/Posthumous Pension Claims
Ms. Grace N. IsidroLandline: (+632) 8709-4192finance.customercare@pvao.gov.ph
FINANCE DIVISIONBANK REMITTANCE SECTION

-Notice of Approval
-Posting of Accounts/Blocked Accounts/ Lifting order on Suspended Pensions
-Letter of Refund
-Other queries regarding PVAO Servicing banks/ Financial Institutions
Ms. Grace PalattaoLandline: (+632) 8709-3861noppa.finance@pvao.gov.ph
FINANCE DIVISIONCASHIER SECTIONTrunk line: 911-6001 local 5581
VETERANS RECORDS MANAGEMENT DIVISIONVETERANS SERVICES SECTION

Processing and issuance of the PVAO lifetime Identification Card as well as the replacement of such card when lost for (a) valid reason/s
Ms. Daisery Sayahon

Landline: (+632) 8376-4106
pensionersid.vrmd@pvao.gov.ph
VETERANS RECORDS MANAGEMENT DIVISIONPENSIONERS VALIDATION SECTION

Monitoring and updating of pensioner's status; receipt and processing of Pensioner's requirements from pensioners (either from walk-in claimants, e-mail senders, post-office, and courier); processing of resumption of stopped pensions
Ms. Ma. Elena C. AbellaLandline: (+632) 8912-4864;

Trunk line: 911-6001 local 5406
records.service@pvao.gov.ph
VETERANS RECORDS MANAGEMENT DIVISIONRECORDS MANAGEMENT SECTION

Processing and issuance of Certification to PVAO pensioners; facilitates retrieval of records of veterans/pensioners for processing of derivative benefits
Ms. Ma. Delfina Magtangob Landline: (+632) 8376-4106

Trunk line: 911-6001 local 5565 (VRMD Annex)
SEND YOUR PENSIONER UPDATE FORM (PUF) ATvrmd.customercare@pvao.gov.ph
OFFICE OF THE ADMINISTRATORPUBLIC AFFAIRS OFFICEMs. Diane SarmientoLandline: (+632) 8912-4728

Trunk line: 911-6001 local no. 5561

or post a message for us on Facebook at
www.facebook.com/PVAO1
pvao.publicaffairs@pvao.gov.ph
PLANNING AND MANAGEMENT DIVISIONACCOUNTING SECTIONMs. Grace S. BaccayLandline: (+632) 8912-5232;

Trunk line: 911-6001 local 5587
accounting.pmd@pvao.gov.ph
PLANNING AND MANAGEMENT DIVISIONAUDIT SECTIONMr. Manuel CabralLandline: (+632) 8912-2150;

Trunk line: 911-6001 local 5588
pre-audit.pmd@pvao.gov.ph
PLANNING AND MANAGEMENT DIVISIONBUDGET SECTIONLandline: (+632) 8912-2533;

Trunk line: 911-6001 local 5586
pmd.service@pvao.gov.ph
OFFICE OF THE RESIDENT AUDITOR (COA)Landline: (+632) 8912-4878;

Trunk line: 911-6001 local no. 5557 to 5558
pre-audit.pmd@pvao.gov.ph