FREQUENTLY ASKED QUESTIONS (FAQS) on PVAO Job Vacancies

• How do I apply for a job vacancy at PVAO?

Download the Job Application Form from the PVAO Website.

Send the properly filled up forms along with the following documents via electronic mail to or via courier service:

1. 1. Letter of intent addressed to the Chief, Human Resource Development Division. Your letter must state why you are qualified to the position(s) you are applying for.
   2. Authenticated copy of school Transcript of Records (TOR)
   3. Authenticated copy of Diploma
   4. Authenticated copy Civil Service Eligibility or equivalent eligibility
   5. Certificate/s of employment with statements of duties or contract/s of service
   6. Certificate/s of completion of OJT or Internship (for recent graduates)
   7. IPCR Forms or Performance Evaluation Forms for the last two rating periods (for currently employed applicants)

You must submit the above for proper evaluation of your qualifications. Incomplete applications will not be consider.

Please note that you must be ready to provide the following when required:

• 1. Certificate of seminars and training attended
  2. NBI Clearance
• Can I go to your office and submit my application in person?

Yes you may submit your application, together with the required documents, to the Human Resource Development Division, Mabini Hall, Philippine Veterans Affairs Office, Camp General Emilio Aguinaldo, Quezon City.

• Can I still apply even if I don’t possess the experience or education that the position requires?

If you do not possess the necessary experience and/or required education as indicated in the requirements of the vacancy announcements, the you are not qualified and should no longer apply.

• I have more than one position that I want to apply for. Can I just send one application?

Yes, you may send just one application, provided that you indicate the position/s you are applying for in your letter of intent.

• How long is the hiring process?

We do not review applications until after the vacancy announcement has closed. The length of time to fill a position varies, depending on many factors. Screening and processing of applications take about 2-5 months. We will contact you if your application is selected for further processing or to schedule an examination or interview. Please wait at least 3-4 weeks after the closing data of the vacancy before sending an inquiry.

• Do you notify applicants if they don’t get selected for the position?

We only notify those applicants who took the examination and were interviewed by the Selection Board if they were not selected for the position. You may contact the Human Resources Development Division to follow up the status of your application. Please wait at least 3-4 weeks after closing date of the vacancy before sending an inquiry

• Who do I contact if I need more information about the vacancies?

You may contact Ms. Joanna Mae B. Esquibel, HR Recruitment Assistant, Human Resource Development Division, at (02) 912-1929.

FAQS on the PVAO Student Apprenticeship Program

• What is the PVAO Student Apprenticeship Program

A way for PVAO to reach out to the youth and educate them on the contributions and heroism of our nation’s veterans by providing a suitable training and learning environment where students can experience working in a real office setting and be oriented on how government organizations conduct its affairs in the service of the nation.

• Who may apply to the program?

Students of state and private colleges and university who need to complete an On-the-Job-Training (OJT) or internship program may apply.

• What are the requirements for application?

1. 1. Endorsement letter from the University/School addressed to:

LTGEN ERNESTO G. CAROLINA AFP (Ret)

Administrator

Philippine Veterans Affairs Office

Camp General Emilio Aguinaldo, Quezon City

Attention: The Chief, Human Resource Development Division

The endorsement letter should contain the area of work/operations the student’s needs to be exposed to.

1. 1. 2. Resume with picture
      3. NBI
      4. Certificate of Good Moral Character from the University/School
      5. Academic Schedule for the Semester

• Where will I submit my application?

You may submit the endorsement letter, together with the required documents to the Human Resource Development Section, HRDD, Philippine Veterans Affairs Office, Camp General Emilio Aguinaldo, and Quezon City.

If you are interested in applying as a student apprentice or intern to any of PVAO’s Field Service Extension Offices and Shrine Units, you may submit your application directly to the concerned field office. Your application shall be forwarded by the FSEO Head or Shrine Unit Head to the PVAO Main Office for appropriate action.

Upon submission of your application, the Program Coordinator or the concern FSEO/Shrine Unit Head or designee shall check the completeness of the submitted documents and shall conduct a short interview to better gauge which area of operations you shall be assigned to and most benefit from.

• How will I know if my application to the Student Apprenticeship Program is approved?

You will be contacted via telephone or electronic mail by the Program Coordinator. Processing of application upon receipt of complete documents by the PVAO Main Office takes about 2-3 working days.

• To whom do I report to on my first day of apprenticeship?

If you have been accepted as a student intern at the PVAO Main Office you shall report to the Head, Human Resource Development Section, HRDD, Mabini Hall, for orientation prior to endorsement to your office assignment.

If you have been accepted as a student intern at a FSEO or Shrine Unit you shall report to the concerned office head for orientation.

• Whom do I contact should I need more information about the PVAO Student Apprenticeship?

You may contact Ms. Che Lacbawan, SAP Coordinator, at (02) 912-1929 or pvaohrds@gmail.com

How to get PVAO Pensioner’s ID

• Go to the VRMD Front-line Services and present the following requirements

If you can appear at the VRMD Front-line Services:

• Duly filled-up Application Form
• 2″x 2″ ID picture
• 2 valid IDs for Biometrics

If you will be represented by another person at the VRMD Front-line Services:

• Duly filled-up Application Form
• Photo of the pensioner holding a latest newspaper showing the front-page
• 2 valid IDs
• Barangay Certificate (for editing/scanning and comparison of fingerprints against 201 file)

How to request for inclusions/corrections of data with the Integrated Veterans Database Management System (IVDMS)

• Go to the VRMD Front-line Services and present the following requirements:

1. 1. Letter request
   2. Proof for inclusion/corrections on the discrepancy
   3. Certified true copy of Birth Certificate issued by the Philippine Statistics Authority (PSA)

How to get Certification as Pensioner/Veteran?

• Go to the VRMD Front-line Services and present the following requirements:

If you can appear at the VRMD Front-line Services:

• Request Form (Which can be secured at the VRMD front-line Service)
• Photocopy of 2 valid IDs

If you will be represented by another person at the VRMD Front-line Services:

• Request Form (which can be secured at the VRMD Front-line Service)
• Photocopy of 2 valid IDs of pensioner and representative
• Authorization Letter

How to request for documents needed in filling of claims with PVAO?

• Go to the VRMD Front-line Services and present the following requirements:

If you can appear at the VRMD Front-line Services:

1. Request Form (Which can be secured at the VRMD front-line Service)
2. Photocopy of 2 valid IDs

If you will be represented by another person at the VRMD Front-line Services:

1. Request Form (which can be secured at the VRMD Front-line Service)
2. Photocopy of 2 valid IDs of pensioner and representative
3. Authorization Letter

• A certified photocopy of document/s will be issued upon approval of the Deputy Administrator

How to get a Veterans Preference Rating (VPR) Eligibility?

Pursuant to EO No. 132/790, the VPR Eligibility is granted to PVAO-Certified World War II veteran, or his/her spouse, or any one of his/her children who failed and lacks no more than 10 points in either the Career Service Professional Examination, the Career Service Subprofessional Examination, the Fire Officer Examination, or the Penology Officer Examination

You may contact Civil Service Commission for further information or visit their website at www.csc.gov.ph

How to claim your Back Pay (RA 304/897)

You may go to the following centers:

• VRMD Front-line services at PVAO Camp Aguinaldo and bring

1. 1. Proof of filed copy of Application for Back Pay

• 6th Floor, Back Pay Division, Bureau of Treasury at Intramuros, Manila

Note: Last filling of application was on June 17, 1957

How to get a Military Service Record (MSR)?

For pensioner:

Go to the Veterans Record Management Division (VRMD) Front-line Services and present the following requirements:

• If you can appear of the VRMD Front-line Services:

1. 1. Request Form (which can be secured of the VRMD Front-line Service)
   2. Photocopy of 2 valid IDs

• If you will be represented by another person of the VRMD Front-line Services:

1. 1. Request Form (which can be secured of the VRMD Front-line Service)
   2. Photocopy of 2 valid IDs
   3. Authorization letter

Once approved, the copy of MSR will be issued.

For non-pensioner:

• Go to the Non-Current Records Division, Office of the Adjutant General (NRD-OTAG), Camp General Emilio Aguinaldo, Quezon City; or
• Prepare written request to the National Personnel Records Center (NPRC), 1 Achieves Dr, St. Louis, Missouri 63138 USA

Note: Visit their respective website for requirements

As part of the PVAO’s precautionary measure to prevent the spread of emerging infectious diseases, all pension validation (including lifting and resumption of pension due to non-validation) shall be on a no-contact basis. We encourage our clients to use our online platforms and be validated through the following:

Bilang bahagi ng pag-iingat na hakbang ng PVAO upang maiwasan ang pagkalat ng mga umuusbong na nakakahawang sakit, hinihikayat ang mga Pensioner na magpa-update o validate alin man sa mga sumusunod na pamamaraan na hindi kinakailangan pang magtungo sa tanggapan ng PVAO.   

OPTION I. For pensioners who prefer to be interviewed online.

Para sa mga Pensioner na nais ma-interview online, sundin lamang ang mga hakbang na ito:

1.   Send us an email request at skype.vrmd@pvao.gov.ph (Indicate in the subject: FOR ONLINE INTERVIEW)

      Magpasa ng intension para magpa-validate sa email na skype.vrmd@pvao.gov.ph (Ilagay sa Subject: FOR ONLINE INTERVIEW).

2.   PVAO will send an email response. Click the link and accomplish the questionnaire.

      Pindutin ang link at sagutan ang Google Form na ipapadala ng PVAO sa inyong email.

3.   Attach the following requirements: Ilakip sa email ang mga sumusunod na mga dokumento:

• Clear photo/screenshots of any two (2) valid government IDs (PVAO ID, AFP/PNP ID, Passport, etc.)

      Malinaw na kuha/litrato ng iyong dalawang (2) valid government IDs (PVAO ID, AFP/PNP ID, Passport etc.)

• Affidavit of Surviving Spouse (to be sent on your email and to be accomplished by the surviving spouse only).               

       Sinumpaang Salaysay ng Asawa (Ang nasabing dokumento na para lamang sa asawa ay ipapapdala sa inyong email at inyong sasagutan).

• Screenshot of your account of preferred videoconferencing application (i.e. Skype, FB Messenger, Viber (mobile number), Zoom (email account), or Google Meet (email account).

       Screenshot ng iyong napiling account para sa videoconferencing: Skype, FB Messenger, Viber (mobile number), Zoom (email account), at Google Meet (email account)

OPTION II. For pensioners who are not adept at using a videoconferencing application, but has an internet connection:

Para sa mga Pensioner na walang kakayahang makagamit ng mga aplikasyon para sa videoconferencing tulad ng mga nabanggit sa itaas, sundin lamang ang mga hakbang na ito:

1.   Send us an email at records.service@pvao.gov.ph (Indicate in the subject: FOR PVAO VALIDATION)

      Magpasa ng intension para magpa-validate sa email na records.service@pvao.gov.ph (Ilagay sa Subject: FOR PVAO VALIDATION)

2.   PVAO will send an email response. Click the link and accomplish the questionnaire.

      Pindutin ang link at sagutan ang Google Form na ipapadala ng PVAO sa inyong email.

3.   Attach the following requirements:

      Ilakip sa email ang mga sumusunod na mga dokumento:

• Clear photo/screenshots of any 2 valid government IDs (PVAO ID, AFP/PNP ID, Passport, etc.)

       Malinaw na kuha/litrato ng iyong dalawang (2) valid government IDs (PVAO ID, AFP/PNP ID, Passport etc.)

• Clear snapshot/photo of the pensioner holding a current newspaper with the headline and date of publication prominently displayed, or photo of the pensioner with the background of the news crawler or ticker on TV showing the current headline and date.

       Malinaw na kuha ng Pensioner na may hawak na bagong isyu na diyaryo na nakikita ang headline ng balita o petsa ng paglalathala o paraman sa mga walang diyaryo, magpalitrato katabi ng telebisyon kung saan pinapalabas ang kasalukuyang balita na nakikita ang headline at petsa.

• Affidavit of Surviving Spouse (to be sent on your email and to be accomplished by the surviving spouse only).

       Sinumpaang Salaysay ng Asawa (Ang nasabing dokumento na para lamang sa asawa ay ipapapdala sa inyong email at inyong sasagutan).

OPTION III. For pensioners who opt to accomplish/fill-out the Pensioner’s Update Form (PUF)

Maaari rin na sagutan at ipadala ang Pensioner’s Update Form (PUF) na kalakip nito.

1.   Send the duly accomplished PUF via mail addressed to Veterans Records Management Division, Philippine Veterans Affairs Office, Camp Gen. Emilio Aguinaldo, Quezon City 1110.

       Ipadala ang nasagutang PUF sa address na ito: Veterans Records Management Division, Philippine Veterans Affairs Office, Camp Gen. Emilio Aguinaldo, Quezon City 1110.

2.   Attach the following requirements:

       Ilakip ang mga sumusunod na dokumento:

• Clear Snapshot/Photo of the pensioner holding a current newspaper with the headline and date of publication prominently displayed, or photo of the pensioner with the background of the news crawler or ticker on TV showing the current headline and date.

       Malinaw na kuha ng Pensioner na may hawak na bagong isyu na diyaryo na nakikita ang headline ng balita o petsa ng paglalathala o para naman sa mga walang diyaryo, magpalitrato katabi ng telebisyon kung saan pinapalabas ang kasalukuyang balita na nakikita ang headline at petsa.

• Clear photo/screenshots of any 2 valid government IDs (PVAO ID, AFP/PNP ID, Passport, etc.)

       Malinaw na kuha/litrato ng iyong dalawang (2) valid government IDs (PVAO ID, AFP/PNP ID, Passport etc.)

The PUF is also available and can be downloaded at our official website www.pvao.gov.ph under Downloadable Forms. For more inquiries, you may send an email message to vrmd.customercare@pvao.gov.ph or contact the telephone numbers: 8912-4864, 8376-4106, 8911-6001 locals 5406 or 5576.

Ang PUF na ito ay maaari rin na ma-download sa aming opisyal na website www.pvao.gov.ph sa ilalam ng kategoryang ‘Downloadable Forms’. Para sa iba pang mga katanungan maaaring mag-email sa vrmd.customercare@pvao.gov.ph o tawagan sa mga linyang ito: (02) 8912-4864, (02)8376-4106, 8911-6001 locals 5406 or 5576.

Thank you for your cooperation and support.

Maraming salamat sa inyong kooperasyon at suporta