DIVISIONSECTIONCONTACT NUMBER
CLAIMS DIVISIONCLAIMS PROCESSING SECTION

Acceptance of application such as Old Age, Death/Survivorship, Disability pensions, and Burial Assistance
Telephone No. (+632) 912-4774

Customer Care Officer: Danilo Asuncion
APPEALS & REVIEW SECTION

Processing of appeals on denied/disapproved claims and resumption of suspended pension
Telephone No. (+632) 912-4760
Trunk line: 911-6001 local 5584 to 5585
Customer Care Officer for Appeals: Salem Rangiris;
Customer Care Office for Resumption: Shirley Abordo
ACCRUED/POSTHUMOUS CLAIMS PROCESSING SECTION

Processing of accrued/posthumous pension claims of compulsory/legal heirs of deceased veterans
Telephone No. (+632) 912-4760
Customer Care Officer: Rowena O. Tropicales
NON-PENSION CLAIMS PROCESSING SECTION

Processing of Educational Benefits, Billing and Veterans Hospitalization Program (VHP)
Telephone No. (+632) 352-8510
Trunk line: 911-6001 local 5596
Customer Care Officer for Processing of EB: Mario Sulit;
Customer Care Officer for VHMCP: Sheryl Simeon;
Customer Care Officer for Billing: Cristeta Enriquez
RECORDS CONTROL AND COMMUNICATION SECTION

Adjudication (approval/disapproval) of pension claims
Telephone No. (+632) 912-4760
Customer Care Officer: Mark Angelo Dante Palattao III
FIELD SERVICE MANAGEMENT SECTIONTelephone No. (+632) 912-2175
Customer Care Officer: Isabelita B. Encienzo
FINANCE DIVISIONBENEFITS PAYMENT SECTION

-Payment of regular pensions: OLD AGE, DEATH/SURVIVORSHIP, DISABILITY and TOTAL ADMINISTRATIVE DISABILITY
-Payment of non-pension benefits: EDUCATIONAL BENEFITS, BURIAL ASSISTANCE, etc.
-Payment of prior year arrearages/ back-pay for regular pensions
-Payment of current years arrears (suspended pensions)
-Information on Accrued/Posthumous Pension Claims
Telephone No. (+632) 709-4192
Customer Care Officer: Ms. Grace N. Isidro
BANK REMITTANCE SECTION

-Notice of Approval
-Posting of Accounts/Blocked Accounts/ Lifting order on Suspended Pensions
-Letter of Refund
-Other queries regarding PVAO Servicing banks/ Financial Institutions
Telephone No. (+632) 709-3861
Customer Care Officer: Ms. Grace Palattao
CASHIER SECTIONTelephone No. 911-6001 local 5581
VETERANS RECORDS MANAGEMENT DIVISIONPENSIONERS ID SYSTEM OFFICE

Processing and issuance of the PVAO lifetime Identification Card as well as the replacement of such card when lost for (a) valid reason/s
Telephone No. (+632) 376-4106
Customer Care Officer: Ms. Madel Magtangob

VALIDATION SECTION

Monitoring and updating of pensioner's status; receipt and processing of Pensioner's requirements from pensioners (either from walk-in claimants, e-mail senders, post-office, and courier); processing of resumption of stopped pensions
Telephone No. (+632) 912-4863;
Trunk line: 911-6001 local 5406
RECORDS SECTION

Processing and issuance of Certification to PVAO pensioners; facilitates retrieval of records of veterans/pensioners for processing of derivative benefits
Telephone No. (+632) 376-4106

Trunk line: 911-6001 local 5565 (VRMD Annex)
Customer Care Officer: Ms. Lewina Dumelod
RECORDS SECTION

Processing and issuance of Certification to PVAO pensioners; facilitates retrieval of records of veterans/pensioners for processing of derivative benefits
Telephone No. (+632) 376-4106

Trunk line: 911-6001 local 5565 (VRMD Annex)
Customer Care Officer: Ms. Lewina Dumelod
SEND YOUR PENSIONER UPDATE FORM (PUF) ATe-Mail address: [email protected]
OTHERSPUBLIC AFFAIRS OFFICETelephone No. (+632) 912-4728
Trunk line: 911-6001 local no. 5561
or post a message for us on Facebook at
www.facebook.com/PVAO1
PMD - ACCOUNTING SECTIONTelephone No. (+632) 912-5232;
Trunk line: 911-6001 local 5587
PMD - AUDIT SECTIONTelephone No. (+632) 912-2150;
Trunk line: 911-6001 local 5588
PMD - BUDGET SECTIONTelephone No. (+632) 912-2533;
Trunk line: 911-6001 local 5586
OFFICE OF THE RESIDENT AUDITOR (COA)Telephone No. (+632) 912-4878;
Trunk line: 911-6001 local no. 5557 to 5558